Last updated October 2026

Terms

The friendly fine print. By ordering a book from Oh Goose, you agree to the terms below.

Who we are

Oh Goose LLC is run by Hadar. You can always reach us at hello@ohgoose.com.

Your book

Every Oh Goose book is made one at a time for your family. We make two kinds: a Personalized Storybook with up to 6 characters, and a Personalized Alphabet Book with up to 16. Both are 8.5 × 8.5 inch hardcovers, $45 each plus shipping. We only offer printed books for now.

How it works

• You tell us about your characters and pay at checkout.
• For a Storybook, we draw your characters and write your story, then send them to you to approve. You can ask for changes on anything that doesn't feel right. We include up to 5 rounds of changes on each character and on the story, and if you still need more, just ask. We want you to love it.
• For an Alphabet Book, we draw a card for each person and pet and send them to you to approve, with the same rounds of changes. Then we make the pages. Your letter ideas guide us, but the final words and pictures on each page are ours to choose.
• Before printing, we show you the finished book, cover to cover, exactly as it will print. Once you approve it, we send it to the printer, so please look it over carefully.
• Making a book takes about a week, and changes add a little time. Shipping takes 1 to 4 weeks depending on the speed you pick.

Your photos and stories

You keep ownership of the photos and stories you share. You give us permission to use them only to make your book. Please only upload photos you have the right to share, and nothing hurtful or inappropriate. We may turn down an order we aren't comfortable making, and we'll refund it in full.

The book is for you and your family to keep, share and enjoy. The drawings and story are our work, so please don't resell them or use them commercially. We will only show your book publicly if you say it's okay.

Payment, cancellations and refunds

You pay when you place your order. Because every book is personal, here is how cancellations work:

• Before we send your first proofs, you can cancel for a full refund.
• After proofs are sent, we've already started making your book, so we can't offer a refund. We will keep working with you until you love it.
• Once your book is at the printer, the order can't be changed or cancelled.

Promo codes take money off the book price, not shipping.

Shipping

We ship to the US and Canada. Our printing partner prints and mails your book. Delivery times are estimates. Our cheapest option, Standard mail, has no tracking. Canadian orders may owe customs or import fees on delivery.

If something goes wrong

If your book arrives damaged, has a printing problem, or never arrives, email us within 30 days of delivery (or of the latest estimated delivery date) with a photo if you can, and we'll reprint it at no cost to you. Please double check names, spellings and your address before you approve or send them to us, since we print what you give us.

Your account

Keep access to your email safe, since that's how you sign in. You must be 18 or older to order. You can ask us to close your account at any time.

The legal part

We work hard to make every book wonderful, but the site is provided as is. To the extent the law allows, our responsibility for any order is limited to the amount you paid for it. These terms are governed by the laws of the state where Oh Goose LLC is registered. Our Privacy page explains how we handle your information.

Changes

We may update these terms from time to time. The version on this page when you place your order is the one that applies to it.

Questions? Email us at hello@ohgoose.com and a real person will answer.