Questions

An 8.5 × 8.5 inch hardcover picture book made just for your family. There are two to choose from:

• Personalized Storybook: about 24 to 26 pages with a story written and illustrated around your family.
• Personalized Alphabet Book: a page for every letter from A to Z, filled with your family, your pets and the things you love.

We only make printed books for now.

$45 per book, either kind, plus shipping. Extra copies of the same book are $30 each, up to 10 copies in all. You can add copies from your order page any time before your book goes to the printer.

• Storybook: up to 6 characters, with up to 4 people and 2 pets. You pick one of them to be the star.
• Alphabet Book: up to 16 people and pets, with up to 4 pets. The person the book is for shows up the most, and everyone you add gets at least one page.

Yes, in the Alphabet Book you can share ideas for any letters you like, such as “B is for baking with Grandma.” We use them as a guide, and we choose the rest for you.

1. Choose your book and add the people and pets in it.
2. Upload one clear photo of each. A side view helps too, if you have one.
3. Tell us a little about them, and add a dedication if you like.
4. Pay at checkout.
5. We send you proofs to approve, then the finished book for one last look, then print it.

Clear, well-lit photos where you can see the face. You'll crop each one to the person or pet it's for, so group photos are fine.

Yes. Order whenever you're ready and add the missing photos later from your order page or the link in your order email. We start making your book as soon as every photo is in, and the timeline begins then.

Yes. Before anything is printed, you see the finished book, cover to cover, exactly as it will print. Approve it in one tap, or leave a note on any page you'd like changed. Before that, you approve your characters (and, for a Storybook, your story) as we go.

Just tell us. Up to 5 rounds of changes are included on everything you approve, and if you need more, ask. We want you to love it.

No. You can check out as a guest, and we'll set up an account with your email so you can get back to your order from any device. You must be 18 or older to order.

Each book is its own order. When you start the next one, everyone from your earlier books is ready to add with a tap, photos included, and we fill in your address from last time. Sign in with the same email so we can find them.

About a week to make your book (changes add a little time), then 1 to 4 weeks for shipping, depending on the speed you pick at checkout.

The US and Canada. Canadian orders may owe customs or import fees on delivery.

You'll see the options and prices at checkout. We charge exactly what the printer charges us, with nothing added. Our cheapest option, Standard mail, has no tracking.

Yes, two ways. Give a book: you pay and write a note, we email them, and they make the book with their own people and photos. It's $55 with shipping, and the gift never expires.

Or make the book yourself and enter their address as the shipping address at checkout.

Yes, for a full refund, any time before we send your first proofs. After that we've started making your book, so instead we keep working with you until you love it. See our Terms.

If it's damaged, misprinted or never arrives, email us within 30 days of delivery and we'll reprint it for free.

Promo codes take money off the book, not shipping.

Yes. Your photos are stored privately, only our small team sees them, and we use them only to make your book. They stay in your account while you have it, and we delete them within 30 days if you ask. Read more on our Privacy page.

Only if you say so. Once you approve your first proofs, your order page asks what you're happy to share: book pages, character cards or your photos. Nothing is shared unless you tick a box. You can change your answer anytime, but posts already shared stay up, so if you're unsure, leave it unticked.